Zscaler Digital Experience: Course 10 of 11 (EDU-202)

To achieve the Zscaler Digital Transformation Engineer (ZDTE) Certification, complete the following:  

1. EDU-202 eLearning (11 courses)
2. EDU-202 Labs (Hands-on Lab + Capstone Project) (9 hours)
3. ZDTE Certification Exam

 The ZDTE Certification comes with a Credly Badge. 

This topic covers a brief recap of your learnings from Zscaler Digital Experience (EDU-200).

This topic provides an overview of ZDX metrics along with ZDX Score and various aspects related to it.

ZDX supports two type of applications: predefined and custom. To gather these metrics, ZDX employs "probes." Here we will focus on what is probes and its types. Here you will also understand how to configure different types of probes.

This section will help you understand diagnostics in details which includes and overview, how to analyze diagnostic session results, configuring diagnostics in ZDX and understanding ZDX Diagnostics in relation to — Hi Fi Meter, Packet Capture Probing, Bandwidth Test Screenshots.

In ZDX, alerts enable you to monitor your device, application, network performance, and ZDX Score. This section will help you to understand an overview of alerts and rules, exploring the alerts page and understanding how to configure alerts in ZDX.

ZDX Data Explorer is a sophisticated tool that enables detailed data analysis and reporting. Users can customize queries and generate reports based on various selectable fields such as applications, metrics, and grouping or aggregation preferences. Here you will gain a overview of ZDX Data Explorer and explore how to configure Data Explorer views in ZDX.

Understanding resource utilization helps identify devices that may require upgrades.  This is where ZDX Inventory Analytics comes in. Here you will learn in detail about device, software and process inventory and how to configure different applications.

ZDX has been designed to accommodate multiple users with varying roles, ensuring each user has the appropriate access to the ZDX Administrator Portal. This section will not only provide and overview of the portal but also help in configuring role-based administrator portals.

In this section we will explore - performance dashboards used to monitor device performance issues, incident dashboards used to monitor device performance issues that impact multiple users, self-service dashboard which summarizes data from user notifications, and Wi-Fi dashboards that summarizes data from user notifications.

The Call Quality Monitoring Dashboard in Zscaler Digital Experience (ZDX) provides comprehensive insights into the call quality of various Unified Communications as a Service (UCaaS) platforms such as Microsoft Teams and Zoom.  This section will help to understand how ZDX addresses these challenges by integrating with Microsoft Teams Call Quality API and Zoom API to monitor and analyze call, video, and sharing quality metrics during meetings.

With ZDX AI capabilities, the resolution process is dramatically faster. This section will help in understanding how AI helps in different aspects of the process.

This section will provide you an overview of how to resolve some of the common user experience issues.

This section will provide and overview of ZDX API and different aspects related to it.

Workflow Automation integrates with ZDX to generate enriched tickets for different events that are triggered when the predefined threshold is reached for the alert rules defined in ZDX. Here is an overview of how this works.

The quiz tests the key concepts you learned so far. You need 80% to pass, with unlimited attempts allowed. Passing this Quiz is necessary to proceed to the next topic.

This section is a wrap-up of your learning in this course. You will also be able to access the glossary and quick reference guide in this section.