ZIA and ZPA Troubleshooting & Support: Module 8 of 11 (EDU-202)
Course 8 of 12 in Zscaler for Users - Engineer (EDU-202) eLearning Courses
Understand the troubleshooting of connectivity and access issues in ZIA and ZPA. Diagnose IdP authentication failures, ZCC and Z-Tunnel problems, and PAC file errors. Investigate application access debugging, policy validation, and log analysis for deeper insights.
In this module, learners focus on troubleshooting and support for ZIA and ZPA environments. They begin with user connectivity diagnostics, addressing IdP authentication failures, ZCC connection issues, Z-Tunnel problems, and PAC file misconfigurations. Learners then move to application access troubleshooting, debugging ZPA failures caused by App Connector reachability, policy mismatches, or certificate issues. The module also covers policy enforcement validation, where targeted testing ensures new or modified policies work before wider deployment. Finally, learners conduct a log deep dive and forensics, analyzing Zscaler logs for incident investigation, threat hunting, and correlation, while applying packet captures and network analysis to resolve complex issues.
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Course Details
| Course Title | ZIA and ZPA Troubleshooting & Support: Module 8 of 11 (EDU-202) |
| Course Duration | 70 minutes |
| Course Format | Online + Hands-on Lab + Exam |
| Assessment | Proctored exam |
| Prerequisites | Operations and Monitoring: Module 7 of 11 (EDU-202) |
| Target Audience for this course | Network and Security Administrators, Engineers, and Architects |
| Certificate |
The ZDTE Certification comes with a Credly Badge. |