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Troubleshooting Methodology
The Troubleshooting Methodology is the foundational course in the Troubleshooting Basics (EDU-260) learning path. This course will equip support and administrator personas with the knowledge to efficiently localize, isolate, and troubleshoot level 1 issues. Furthermore, participants will gain insight into the utilization of Zscaler tools to troubleshoot prevalent issues by implementing Zscaler's best practices.
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Troubleshooting Use Cases
The Troubleshooting Use Cases is the second course in the Troubleshooting Basics (EDU – 260) learning path. This course is designed to guide support, and administrative roles delve into typical troubleshooting flows with the help of common use cases, while harnessing Zscaler’s best practices and tools.
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Troubleshooting Basics (EDU-260) eLearning Courses
Course 1 of 3 in Troubleshooting Basics (EDU-260)
This course aims to provide you with the necessary knowledge to effectively troubleshoot level-one issues. The course will enable you to localize, isolate and diagnose basic issues. This course will also give you an overview of the fundamental troubleshooting flows and tools that Zscaler offers.
Introduction to Troubleshooting (EDU-260) is designed to guide you with the troubleshooting process flow that is adapted to resolve level-one issues within Zscaler. This module will help you explore Zscaler's troubleshooting tools, Zscaler self-help service options and Zscaler support services. The troubleshooting labs will help you explore/practice the troubleshooting flow and tools.