- Troubleshooting Basics (EDU-260) Tests
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Troubleshooting Methodology Test
Passing the Troubleshooting Methodology test is a way to gauge your understanding of hands-on skills and knowledge of the process and tools you need to localize, isolate, and diagnose to resolve errors.
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Troubleshooting Use Cases Test
Passing the Troubleshooting use Cases attests your understanding of the troubleshooting flow to resolve issues/concerns/tickets while leveraging Zscaler's best practice processes and tools.
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Survey
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Next Steps
Troubleshooting Basics (EDU-260) Tests
Passing the test would evaluate your understanding and knowledge of Zscaler’s troubleshooting processes, tools, self-help options, and other helpful resources needed to resolve issues/concerns/tickets at level 1. You would also be able to troubleshoot some of the common issues/concerns/tickets raised by the customer.
| Prerequisites | Troubleshooting Basics (EDU-260) Self-Guided Lab |
| Average Duration | ~105 min |
| Number of Questions |
49
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| Introduction to Troubleshooting written exam will test your ability to do the following: |
• Review Zscaler's troubleshooting processes |