Zscaler Digital Experience: Course 10 of 11 (EDU-302)
Learn best practices for deploying, configuring, and operationalizing ZDX to enhance user digital experiences. Gain insights into monitoring, troubleshooting, and integrating ZDX with ITSM tools and workflow automation.
This course deepens your understanding of ZDX's purpose, core components, and deployment. It covers best practices for configuring traffic forwarding, monitoring policies, application probes, and alerts. You'll learn to navigate the ZDX Administrator Portal for effective monitoring, analysis, and troubleshooting user experience issues. Additionally, you'll explore strategies for operationalizing ZDX, integrating with ITSM tools, and utilizing AI-driven insights to optimize digital experiences and reduce ticket escalations.
The image below shows your position in the EDU-302 Learning Path.
Course Details
| Course Title |
Zscaler Digital Experience: Course 10 of 11 (EDU-302) |
| Course Duration | 75 minutes |
| Course Format | Online + Hands-on Lab + Capstone Project |
| Assessment | End of Course Tests |
| Prerequisites |
Risk Management: Course 9 of 11 (EDU-302) |
| Target Audience for this course | Delivery Consultants and Architects |
| Certificate |
To achieve the Zscaler Digital Delivery Consultant (ZDDC) Certification, complete the following: 1. EDU-302 eLearning (11 courses)
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Course Outline
| Topic Name | Topic Description | Topic Duration |
| Introduction | This topic covers the overview and learning objectives of the course. | 3 minutes |
|
Advanced Concepts Recap |
This topic covers the recap of advanced concepts and high-level architecture of ZDX. |
3 minutes |
|
ZDX Deployment Methodology |
This topic focus on early ZDX service activation via Client Connector and pilot group rollout for success. |
5 minutes |
| Best Practices for Operationalizing ZDX | This lesson provides a walkthrough of the best practices for operationalizing ZDX, including staged rollout strategies and cloud connectivity. | 4 minutes |
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Best Practices for Probes and Alerts |
In this topic, you'll understand the best practices for setting up probes and alerts to ensure effective monitoring. |
3 minutes |
|
Data Analysis & UCaaS Monitoring |
This topic covers how to analyze ZDX metrics cohesively and monitor UCaaS applications for optimal performance. |
5 minutes |
|
Workflow Overview |
This lesson provides an overview of ZDX Workflow Automation and its integration with ITSM tools. |
4 minutes |
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Level 1: Troubleshooting Global, Regional, or Office Issues |
In this lesson, you'll learn to troubleshoot global, regional, or office-specific user experience issues. |
5 minutes |
|
Level 2: Troubleshooting Wi-Fi Issues |
This lesson covers how to address Wi-Fi related issues to enhance user digital experience. |
5 minutes |
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Level 2: Troubleshooting Zscaler Issues |
In this lesson, you'll able to identify and resolve issues related to Zscaler performance and connectivity. |
5 minutes |
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Level 2: Troubleshooting ISP or Internet Issues |
The lesson covers how to troubleshoot ISP or Internet issues affecting user experience. |
5 minutes |
|
Level 2: Troubleshooting Desktop Issues |
In this lesson, you'll able to diagnose and resolve issues related to user desktop performance. |
5 minutes |
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The lesson covers how to investigate and resolve application-specific performance problems. |
5 minutes |
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This lesson provides an overview of the guidance on handling and resolving escalated support tickets. |
5 minutes |
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The lesson describes the strategies to proactively reduce the number of new support tickets. |
5 minutes |
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In this lesson, you'll able to learn how to integrate ZDX alerts with workflow automation for efficient incident management. |
5 minutes |
| Quiz | The quiz tests the key concepts you learned so far. You need 80% passing marks with unlimited attempt. Passing this quiz is necessary to proceed further. | 5 minutes |
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3 minutes |
The next course in the EDU-302 Learning Path is Zscaler Zero Trust Automation: Course 10 of 11 (EDU-302).